News

News

THE III SENIOR ECONOMICS ENCOUNTER CONCLUDES WITH A POSITIVE OUTLOOK FOR THE FUTURE OF SENIORS

In an online format, this edition was held in three different sessions on 23 and 24 November, 17 February, and 17 March It focuses on …

Think tank on C-Satisfaction Metrics: Are Customer Satisfaction and CX the same thing?

On December 19th, the IE Center for C-Centricity invited Dr. Toni Seijo and the research Assistant, Andrés Eduardo Saavedra Rojas, to led an online think …

IE FOUNDATION PARTICIPATES IN THE III SENIOR ECONOMICS ENCOUNTER FOR THE THIRD CONSECUTIVE YEAR

IE Foundation has co-organized of the III Senior Economics Encounter, along with CaixaBank, the Ministry of Industry, Trade and Tourism, the Senior Economy Forum and Atenzia.

WORKSHOP ON INNOVATION LED BY ZIA ZAMAN

On November 5th, the Center hosted an online workshop on Innovation, Customers and Jobs-to-be-done theory with the center’s corporate partners To lead and inspire this …

A VIRTUAL ENCOUNTER WITH OUR CORPORATE PARTNERS: THE STEERING TEAM MEETING

On October 26th, the center held its third Steering Team meeting to present the new strategic plan for 2020/2021. The Chairman of the center, Carlos …

Decoding Customer Centricity at the World Knowledge Forum

On September 17th, the IE Center for C-Centricity participated in the 21st World Knowledge Forum, the largest annual business event held in Asia by South …

CUSTOMER INNOVATION: INTERVIEW WITH SCOTT ANTHONY SENIOR PARTNER AT INNOSIGHT

Organizations need to improve their capacity to innovate, but their approach to this challenge is sometimes less than ideal. In this interview, Scott Anthony, a …

THINK TANK on the role of Customer Insights / Customer Understanding teams in driving C-Centricity

On May 6th, the IE Center for C-Centricity held a virtual C-Centricity Think Tank with its corporate members on the Role of the Insights / …

Scott Anthony led Discussion Forum on Customer Centricity in a time of dislocation focusing on the “Jobs-to-be-done” theory

On April 29th, IE Center for C-Centricity held a virtual Discussion Forum on the topic of Customer centricity in a time of dislocation: how Clayton …

C-Centricity: From tactics to Strategy

Article published by INSIGHTS We live in the “Age of the Customer” meaning that consumers are more empowered than ever as they have unlimited access to …

1 2 3